Customer Testimonials
Joe B. in the service department assisted me with my 2019 XT5 required maintenance. He was most helpful and did not try to "push" extra services. Joe did print out my vehicle's requirements and we did discuss when further services would be needed. I only come to Findlay Cadillac to both purchase and service my vehicles. In the future, I will always confer with Joe.
I was in the market looking for a new Escalade. I arrived at Findlay Cadillac and met Rafael C. He was extremely personable, “non-pushy” towards purchasing a new vehicle, and was very patient with me. Explained to me the options I had and how to go about building my own. When I put the order in, he would communicate with me on the update on the build and delivery. Finally, the day came to make a deal and he was extremely patient and worked WITH me on achieving MY deal. Process went smooth and left there with a brand new ... Read More DealerRater - May 8, 2026
Tony isn’t just knowledgeable but also very professional and helpful. We didn’t even know we wanted a Cadillac until we met Tony and we have no regrets with the lease or experience leading up to it. Will do business with Findlay again for sure.
I would only recommend the sales department due to my distrust of service dept. I am currently contemplating not ever leaving my vehicle ever again with this department. Oil changes, any service that will be same day service only. By any notion by people that work there (in service dept) think that I don’t know and or believe their technology they use for intake of a vehicle cannot be manipulated may need to rethink their thoughts about me…. Don’t like to cause a scene, thinking recent and pass reviews of the service dept should be enough. I may ... Read More DealerRater - Apr 16, 2026
Deb Topsham is the best sales agent at the dealership.. my service rider, Sara was also awesome.
Daniel’s been a great service writer always took good care of me whenever I’ve had issues
If I could give them 0 stars, I would.
Findlay Cadillac is not a good dealership. My girlfriend had been working with them to get pricing to $40,000 out the door on a used Lyriq for days, but never got below $41,500 with very slow communication. She test drove the vehicle and knew she liked it and wanted to move forward. I decided to see if me being a man would make a difference, and wouldn’t you know it, it did. After reaching out via text, within 30 minutes, I got the price to $40,000 out the door. Very frustrating dealing with that and ... Read More DealerRater - Apr 1, 2026
Smitty is great! Very helpful in showing all the details of the car and how to access everything in system. Prompt response when contacted, which is always good customer service in my book! Eman is wonderful and easy to work with. There is no hard selling, the car sells itself. Very pleased with the entire process from start to finish! Overall fantastic customer service
Outstanding experience everyone at the dealership that we had contact with were helpful and courteous. Our salesperson Bryce was outstanding we highly recommend him if you looking to purchase a vehicle.
Customer Service (Mr Tony specifically) was awesome. Mr Tony has continued to follow up with me, just amazing. Even with issues with the Onstar plans, when I was getting/got suspicious with the entire deal, usually everyone disappears after the check is signed, but Mr Tony did not. Even the manager was in it to win it (to the end). All dealers are suspect when you as a potential customer arrives, I was shocked and I am not easy to please. Outstanding service, they seem more excited than I was. At the time I got disappointed, they and I am ... Read More DealerRater - Mar 2, 2026
I am a 5th time Cadillac buyer and looking forward to the new Optiq EV! As usual, customer service was excellent. From Joe in service too Ronnie in Finance, Anthony in Sales and Sharon who keeps the place going, it was a good experience. I appreciate the attitude at Findlay Cadillac and the fact that they are a family-owned business makes a difference. That is also my background and it is a plus. Can't wait to drive the new car. Thank you so much, cast and crew at Findlay Cadillac.
Loved my salesman Anthony Johnson provided great service and worked hard to get me a great deal. Love my 2023 Cadillac CT 5. But the detailing job was poor. Recommend Anthony Johnson for your next automobile purchase.
I initially was contacted by Jordan, but my dealership experience was handled by Zach. Zach was very professional, hustled while I was there, and handled the negotiation process fairly and in good faith. Ronnie in finance was also very thorough and went through the financing process quickly. Thanks again, guys.
Anthony Johnson is a valuable asset to the Findlay Cadillac team. Anthony was incredibly patient, knowledgeable and polite and made sure all our “wants” were met! Anthony went above and beyond to ensure the entire process was smooth and stress-free. Ask for Anthony, you will be happy you did!
I was dealt with in a fair and professional manner by Jordan and Lauren. They were great.
I’m assuming there is a good training program and I believe that Courtney was a good student she really knows the product she’s selling. I was very impressed Mike
Very helpful with the problem worked well with my extended warranty company and was able to get me a loaner car from the dealership
Omar is a great service rep and I was able to get my car back on the road when i needed it. He kept me updated on the progress of the repairs throughout the process.
Everyone at Findlay Cadillac was just amazing. The team did everything to make sure my experience was smooth, stress-free, and genuinely enjoyable from start to finish. A special shoutout to Alex, who went above and beyond to make finalizing the sale as easy as possible for me—an extra touch that truly shows the level of care and service they provide. Alex was professional, kind, and made the entire process incredibly convenient. The entire team was knowledgeable, patient, and never pushy, and it’s clear they genuinely value their customers. I couldn’t be happier with my experience and would ... Read More DealerRater - Jan 17, 2026
Great selection of cars. Deb was Polite and knowledgeable salesperson. Went over all the new features in my new car in detail. I was in and out quickly.
Our experience at the dealership was so fantastic. The salesman was very friendly and helpful. He answered all our concerns and questions that we had. He was very professional and courteous too. We bought the Cadillac of our dream because the entire team helped us achieve our goal. The price was right and we were very satisfied with the entire dealership experience. Everyone there was so polite and very courteous. Thank You all again. Best Dealership yet…👍🏻✨👍🏻
Friendly. Informed. Prompt. Fine experience. Kevin and Steve reviewed my options and transactions were timely.
Alex did a great job when selling us our car. He went way above what he could have done. He got us a good trade in value for our cars.
Always when I take my car to Findlay and treated with respect. My problem is fixed by the mechanics washed and returned to me promptly
Great on sales. HORRIBLE on service Was ignored and when someone finally acknowledged my existence, the wait for a loner was so long I asked for my car back and left. I’ll not be back
Daniel and the service department did a great job of taking care of a long list of services that were needed on our car. Our car runs great. Thanks for always taking good care.
Great Service team and great communication with service advisor Tyler! Recommended shop for any GM
Adrian Graves - Had the best experience buying an auto with Adrian assisting us all the way. Not pushy, very knowledgeable about the car being purchased and went out of his way making sure we were comfortable with our trade in value and our purchase. If you want a sales person that is receptive to your needs ask for Adrian.
Kelvin was great, staying in constant contact with me at all times. The truck was beautiful and clean, and he probably spent a half hour showing me the nuances of the Escalade. The dealership is awesome with plenty of vehicles to choose from (far more than they had in Salt Lake City). Now for the reason the perfect 10 at that point slid to a 5. I did the financing up front myself with my credit union in Utah, one that Findlay deals with locally. I brought the cashier's check for the balance about 117k. I also had Findlay agree to ... Read More DealerRater - Nov 19, 2025
Anthony did a fantastic job! I was very fortunate to have his help facilitating my deal. Keep up the good work.
Went in for service, Joe was a great service consultant. Efficiently handled all requests. The service was done correctly with no problems
We’ve been doing business with Findlay Cadillac for many years and there was never a time when the experience was not exceptional. They handle every detail with attention to detail above and beyond any dealership I have ever dealt with. Colton is amazing and always has a smile and makes my life easier.
Dishonest beyond belief, I wanted to buy a car there. They first try to scam offering $7000 less than carmax. Then when the salesman figured he wasn't making big bucks on the sale, he hands me off to someone else. Then they say the car will be ready next day. I waited at home made several calls and text messages to the dealership and no response. 5pm the salesman called it won't be ready for pickup for two more days after I waisted an entire day waiting.
On top of everything bait and switch is alive at Findlay Cadillac. ... Read More DealerRater - Nov 5, 2025
I’ve bought a lot of cars through the years and can honestly say that this dealership is truly top-notch. The entire store had a kind and welcoming attitude. People obviously like working at Findlay and are happy to help.
Service Department has not yet gained my full confidence. Took it in for service and the car wound up sitting there for 3 weeks before they were able to work on my car. Dropped off on Sept 19 and picked up on Oct 9. No rental car was provided. Lots of inconvenience to me, the customer. Omar, from the service department, did his best and frankly was the only glue that kept it together for me. But between Cadillac service and the extended insurance warranty I purchased from them - it was overall a horrible experience. Everything was 24-48 hours. I dropped off ... Read More DealerRater - Oct 16, 2025
Awesome attention to detail, before and after the sale. My husband and I bought cars, so Justin spent a large part of his day with us. He even brought in lunch for us, first time EVER a car salesman has done that. He is patient and very knowledgeable about Cadillac vehicles. Highly recommend you ask for his help when you’re shopping for a new car
We really enjoyed our experience with them. The whole team was a joy to work with without the pressure some dealerships put you in. Easy going, professional and a total class act throughout the dealership. Our salesman Anthony Johnson was superb, and he was a joy to work with!
Working with Anthony was a great experience! He was very knowledgeable about the Lyriq and answered every question I had about EVs. When you go to Findlay Cadillac ask for Anthony,very respectable gentleman.
Have a 10 year old SRX, they have taken care of it from day one
I have worked with Tyler Sullivan in the past, he is extremely professional and knowledgeable about my XT5. Unfortunately, my A/C stopped working, so I brought it in for service. Tyler checked some things to see if it was a minor repair. Unfortunately, it ended up being the A/ C compressor. Tyler offered a coupon discount over the original estimate and my car was repaired within a reasonable timeframe. I highly recommend seeing Tyler if you need service on you Cadillac.
Worst dealer experience ever I brought my Escalade into service i came back outside to see a porter leaning against my vehicle and when i said something he got into my face as if he wanted to fight i let the service manger at the time know what happened and he replied with how many years the guy worked there didnt seem to concerned. Second incident brought my vehicle in for service and my headphones for rear entertainment came up missing was promised another set , im still waiting 🤷♂️
Tyler gave excellent service. The first service person that hasn’t tried to sell me something I didn’t need. Very attentive and professional.
Working with Alex Milewski was easy and smooth. He was not only professional and courteous, but was fair, honest and efficient.
Everyone at the dealership was very accommodating and listened to what I was looking for in a car. My sales consultant Morgan Stricklin made the purchasing process easy and continued to follow up after the purchase to be sure everything was going well for me.
Very professional and satisfying. The paper work is the most time consuming but overall it was a pleasant experience.
I want to share my experience to caution others. Although I personally completed all the purchase paperwork, Mr. Hoffman entered everything under my husband’s name only. When I raised the issue and provided clear proof of my involvement and completion of the documents, he attempted to dismiss my concerns and even suggested I had not completed the paperwork at all.
This behavior felt not only dismissive but gaslighting—an attempt to make me doubt my own actions despite the evidence. Thankfully, I have the documentation to prove what actually happened.
A dealership should respect all parties involved in a ... Read More DealerRater - Aug 23, 2025
Findlay Cadillac is the absolute best! I would be lost without Sharon and Bryan. The whole team there is amazing!
Anthony was great to deal with. He went above and beyond to make our car buying experience a good one!
Best car buying experience ever! We went to several dealerships, looking for the perfect car. We had several in mind to compare. The Cadillac shined above and beyond all others. Equally as impressive, were the sales people that helped us through the process. There’s a lot to learn and consider, especially if you’re going EV. Special thanks to Sal (sales), Ronnie (Finance) and Smity (Manager), for your expertise and patience. If you’re looking to upgrade your ride and purchasing experience, I highly recommend Finlay Cadillac in Henderson, NV. Easy 5 Stars!
They are easy to do business with. Easy to make appointme to. Alwsys friendly and quick to get the job done.
Uses PREDATORY lenders. He has ZERO transparency. All information from sales to him setting you up with horrific financing, you MUST extrapolate yourself. Con-man, Con-Dealership, Con-Financing. Take your money and your business elsewhere!! RUN RUN RUN
We worked with Courtney to purchase our leased Cadillac vehicle.Courtney should be more personable. For example, on our second visit she did not meet us with a 'hello,' 'glad to see you again'; she never called us by our names until the end of our second visit. When she handed us off to the finance manager, she simply dropped the paperwork on Marc's desk, turned around and left the office without saying anything to us: without a 'goodby' or 'Ill see you before you leave' Also did not return calls or texts promptly; several times not till the ... Read More DealerRater - Jul 10, 2025
Disappointing Service Experience at Findlay Cadillac!!!! I’ve purchased two vehicles from Findlay Cadillac, yet I’ve consistently felt unwelcome every time I’ve returned for service. Most recently, I brought my car in for a specific issue, but while other unrelated items were addressed, the original problem was never resolved.
I normally don’t leave reviews, but after sending two emails, a text, and leaving several voicemails without any response, I felt I had no other choice. It’s clear the service department is understaffed and lacking in leadership and training.
What’s even more frustrating is watching how ... Read More DealerRater - Jun 25, 2025
Findlay Cadillac service is totally and completely AWESOME. Joe is now my go to service guy. He took amazing and great care of me & my caddy.. Poor caddy had imtermitten electrical issues and a few other problems. thank goodness I added the extended warranty a few years ago, the extended warranty just paid for itself and extra. I highly recommend Findlay Cadillac for both purchase and service.
I am pleased with my service and I very much appreciate working with Tyler. He, though very busy, took care of me and informed me promptly that service was complete.
Took my car in for possible warranty work for transmission issues. Took about a week and no response from Omar, which seemed like pretty nice fellow. Also got me a loaner which turned south due to rock hitting windshield on first day. Notified by message to Omar immediately, but again no response. After the week, dealer found no issue with my car (nornal according to gm) even though not shifting in last gear (this was new 2023 car bought at this dealership). Now the cracked windshield was arranged to get replaced with new but my insurance didn't cover, dealer denied ... Read More DealerRater - Jun 6, 2025
Daniel is great at what he does. Every knowable about what work they are going to do. He has been our service advisor for several years.
I took my ct4 to Findlay Cadillac for service. I received great service at affordable prices. Joe Byington did a great job taking care of my service needs!
Very professional young lady we were looking for a new Escalade or used one. She found a 25 Escalade for us. It met our price and we made the deal. Thank you very much, Courtney.
Service department was very helpful in working with us and dealing with issues through a 3ed party warranty.
I bought a used car from the dealership. The sales experience was great. The salesperson Priceline was good at communication but as soon as the purchase agreement was signed I have been ghosted completely. It's been 2 weeks. My temporary registration is about to expire and I still do not have any paperwork to get my registration of my vehicle started. I have tried reaching out to the dealership, the finance manager, Steve or Bryce but so far I have not heard back anything. Hoping this post and review will get some traction
Findlay Cadillac is always so helpful and caring. I love working with Daniel. He has been my service specialist for years. Everyone is very professional I won’t buy anywhere else
Sharon is my go to person at Findlay. Sharon is very knowledgeable, kind and helpful. Joe Lascola
We went to test drive the Cadillac Optiq on Thursday and Morgan was the sales person who helped us. She was great! I hate dealing with pushy sales people but she was very helpful without being pushy. She was also very responsive after the purchase, as we had some questions about the operation of the auto. Morgan is very helpful, courteous and responsive to our calls and questions. Thank you Morgan!
We wanted to test drive a car on Saturday. I don’t like salespeople in general, as so many are annoying! However, a responsive, kind, and very likable woman approached us. Morgan was good at listening, very respectful, incredibly knowledgeable, and fun! We drove off the dealership with our new Optiq! Between Morgan and Ronnie (the finance guy), it was a dream experience! I would recommend Findlay Cadillac to anyone who will listen! If you visit, look for Morgan! She is the best!
Great customer service. Made a difficult situation happen. I highly recommend him. I purchased a new vehicle over the phone and internet. It went very smoothly.
Joe at Findlay did a great job servicing my XT5. Key to me, outside of competent mechanics, is good communication. Joe followed up throughout the maintenance to keep me apprised of status. He also worked hard at keeping my bill as low as possible - greatly appreciated!
Sharon is always on top of her game when it comes to supplying a loaner vehicle when your personal vehicle is in for service......outstanding customer service!
I truly hate these rating deals and I usually don’t fill them out but Justin deserves it, The service we received from Justin was the best we have ever received I have purchased over fifty cars and trucks in my lifetime.
My experience with Courtney and Findlay Cadillac from the beginning until driving my new Cadillac CT5 home was A+. I suggest anyone considering purchasing a new vehicle see Courtney at Findlay Cadillac before making a final decision.
Andrea was very helpful in the service department. Got my car fixed the same day. Smooth experience.
Awesome staff, friendly and efficient! I’ve bought two SUVs from them. Love Findlay Cadillac
Great service always. Bryan is helpful and knowledgeable. I highly recommend Findlay Cadillac. They are the best.
Do not use this dealership's service department for anything. This was the worst experience I have ever had at any dealership. Took them 5 days to look at my car then another 5 days to diagnose the problem and fix it. Lack of communication and disrespectful communication I received from this dealership was a huge problem. The problems I had with no communication or outrageous responses forced me to call Cadillac customer service and open a file with them. Once this was completed and Cadillac corp. was involved, I finally got a call from service manager. Again do not use them ... Read More DealerRater - Mar 7, 2025
Great dealership to work with! Adrian was very knowledgeable and easy to work with. He also made the delivery process very simple.
I've been buying cars for over 25 years and have overall considered myself pretty lucky. I'd seen the worst and ended up with transactions I didn't regret. But my recent experience of getting a Cadillac at Findlay blew me away. My salesman, which I don't even like calling him that, he was like a consultant, Ryan Maggio made the process so pleasant and easy from start to finish I thought I was hallucinating. In less than 15 minutes he found me my dream vehicle (2024 Caddy XT5) and we were rolling down the 215. He also took the time to ... Read More DealerRater - Feb 21, 2025
Ordered a 2025 Escalade IQ (executive package) from Findlay Cadillac Henderson Q1 2024. No updates from salesperson regarding delivery until day before it arrival to dealership.. Scheduled appt right away, went in to sign paperwork & take delivery. Sat over 2hrs waiting for documents (cash deal), factory protective wrap still on many items throughout interior (not big deal), tire jack & wireless headsets that come standard with executive package were/are missing......get in the vehicle to finally head home before noticing vehicle only @ 8% charge (empty tank, barely enough to make it home). Extremely poor service all around especially considering $160k+ purchase!
I brought my vehicle in for a few warranty related items that were taken care of in the time we talked about at drop off. I was contacted with the expected time of completion. The repairs were gone over with me when I picked up my vehicle. I was happy with my first experience with the service department.
I am beyond frustrated with my experience at Findlay Cadillac. I took my car in for a misfiring cylinder (11/15) and ended up in an exhausting ordeal that included the need for an entirely new engine and turbos. I had an extended warranty, but the way they handled the entire process was nothing short of anxiety-inducing.
First, they made it seem like my warranty might not cover the repairs and that I would be responsible for nearly $21000 in repairs. After going home and reviewing my warranty details, I found out that it clearly covered all engine and turbo issues. So why ... Read More DealerRater - Jan 18, 2025
My experience with Findlay Cadillac in Henderson was outstanding. After several not-so-good experiences with other dealers selling online, Findlay's no-nonsense, no-xx approach was a very welcomed change. The sales consultant, Adrian, took fantastic care to exceed my expectations, was careful not to overpromise, and appeared fully empowered to complete the transaction as we had agreed from the start. Steven handled the financial side with experience and knowledge and, after the transaction was complete, the paperwork arrived promptly at our local DMV. I would highly recommend this dealership and will definitely consider purchasing another vehicle from Findlay and Adrian.
Great dealership, always great customer service and team members ready to help. Best dealership in Vegas
The service was amazing and professional I just wanted to say thank you I got back my car cleaned and everything was very good
Bought my truck outright. Brought it back for a routine oil change. Next thing you know it is there for A week and I called every single day not getting any type of ETA or what was going on. I told them I just want what was included, and then they said that my radiator was cracked, which is not. Not only did I buy my truck outright. I paid for the highest warranty coverage and of course, even if my radiator was cracked, it was not covered. Picked my truck back up and the oil change still wasn’t ... Read More DealerRater - Dec 17, 2024
We recently had our first experience with Findlay Cadillac. The best part of our time at Findlay Cadillac was our salesman, Anthony Johnson. Anthony was outstanding from the start. He was personable and professional. Anthony was knowledgeable and went out of his way to ensure our questions and concerns were dealt with quickly. If he didn’t have the answer he went and got it for us. I have purchased over 50 vehicles in my lifetime and Anthony’s customer service was easily in the top 3 of all those car buying experiences. The rest of the staff at Findlay Cadillac were ... Read More DealerRater - Dec 11, 2024
Findlay Cadillac is reliable. The concierge service is a great option. I have had my 2010 SRX serviced 3 times and very pleased.
Deb was friendly, patient and answered all our questions. Never pushy, and made our experience pleasant. I believe she even stayed a couple of hours longer, until we were finished with financing.
Very professional, prompt and they keep you well informed on the progress of your vehicle 👏🏾
I am always happy with the service i receive at Findlay Cadillac. Daniel has always been great to work with. Thank you.
Our sales person Ronnie was awesome. He listened to our needs and wants and worked to find the right car for us. Ronnie also made the process to purchase the vehicle so easy. We would definitely see him again for future purchases. We have already mentioned his name to friends and neighbors about our great experience with him. His assistant Brooke was wonderful in following up with us without being pushy.
NOT a good experience, no communication. I gave them an opportunity to call me back before I posted this and still no callback.
I received Friendly outstanding service from Joe. I’ve never had an issue with any or the times where I needed work on my vehicle
Pick up and delivery went very smoothly.Tyler and Lizzy were very helpful, Got my car back clean and repaired..THANKYOU....
Very friendly gave my car back clean inside and out Has a comfortable waiting area
To be honest our initial experience with this dealership was not great with buying a car. BUT, our salesman, Alex Milewski worked extremely hard in earning our business back even though it meant a 3 1/2 hour drive back. He brokered a deal we just could not pass up. Dylan Kellow in the Finance Department was exceptional to work with. He made that part of the process fun. We are now the proud owners of the XT5 and love it! Nice work Findlay Cadillac.
I have always had exceptional service. Daniel in service is the best. I have purchased several vehicles here and will continue to be a loyal customer.
The service was great excelente and fast, I can say is best service on the city thanks
I brought my XT5 in for an oil change and my Service Advisor Joe B. advised that an oil leak was discovered. He advised that it could be repaired under factory warranty. I was provided a free rental car and then a new loaner until my vehicle was repaired, which was done quickly. Joe kept in touch to keep us updated on the progress. The whole process was a very professional and we were treated very well. Thanks Joe and the staff at Findley Cadillac.
Had a fantastic experience at cadillac. The team was professional, attentive, and made the car-buying process smooth and stress-free. Highly recommend them!"
Fantastic experience! Mike Waldman and Andy Bialkowsky provided exemplary customer service. Mike even picked us up at the airport!!! From beginning to end, just awesome. We highly recommend Findlay Cadillac. Thank you!
Was introduced to Justin Taylor by a friend who had a great experience with Henderson Findlay Cadillac. From the get go, there was no pressure, only friendliness. Andy Rhee completed the sale with us and was extremely experienced with all the bells and whistles. Sonia in finance can't go unnoticed. She took her time with us and the experience was painless. I would recommend this dealership to anyone!