Awesome staff, friendly and efficient! I’ve bought two SUVs from them. Love Findlay Cadillac

Great service always. Bryan is helpful and knowledgeable. I highly recommend Findlay Cadillac. They are the best.

Do not use this dealership's service department for anything. This was the worst experience I have ever had at any dealership. Took them 5 days to look at my car then another 5 days to diagnose the problem and fix it. Lack of communication and disrespectful communication I received from this dealership was a huge problem. The problems I had with no communication or outrageous responses forced me to call Cadillac customer service and open a file with them. Once this was completed and Cadillac corp. was involved, I finally got a call from service manager. Again do not use them for anything. I will never go back here.

Great dealership to work with! Adrian was very knowledgeable and easy to work with. He also made the delivery process very simple.

I've been buying cars for over 25 years and have overall considered myself pretty lucky. I'd seen the worst and ended up with transactions I didn't regret. But my recent experience of getting a Cadillac at Findlay blew me away. My salesman, which I don't even like calling him that, he was like a consultant, Ryan Maggio made the process so pleasant and easy from start to finish I thought I was hallucinating. In less than 15 minutes he found me my dream vehicle (2024 Caddy XT5) and we were rolling down the 215. He also took the time to set up both my phones on the console and introduce me to ALL the technology. He told me when I go back to get my DMV paperwork from them in two weeks to keep notes of any questions so he can answer them or fix any of the options I didn't know how to use. He then briefly handed me off to Steve Hoffman the Finance Manager who was honest, straightforward, pleasant and made me feel completely comfortable with what I was signing on for. I've had 15 years in finance and went in prepared for the typical hard sell, xx negotiating we are all used. Nope. There was NONE of that. I left with peace of mind, a full tank of gas and a week later, not a drop of buyers remorse. I cannot recommend Findlay Cadillac and it's staff enough. Do yourself a favor and start with them before you go anywhere else!

Ordered a 2025 Escalade IQ (executive package) from Findlay Cadillac Henderson Q1 2024. No updates from salesperson regarding delivery until day before it arrival to dealership.. Scheduled appt right away, went in to sign paperwork & take delivery. Sat over 2hrs waiting for documents (cash deal), factory protective wrap still on many items throughout interior (not big deal), tire jack & wireless headsets that come standard with executive package were/are missing......get in the vehicle to finally head home before noticing vehicle only @ 8% charge (empty tank, barely enough to make it home). Extremely poor service all around especially considering $160k+ purchase!

I brought my vehicle in for a few warranty related items that were taken care of in the time we talked about at drop off. I was contacted with the expected time of completion. The repairs were gone over with me when I picked up my vehicle. I was happy with my first experience with the service department.

I recently visited Findlay Cadillac with the intention of exploring and potentially purchasing the Lyriq, an electric car, but my experience was nothing short of disappointing. From start to finish, the lack of professionalism and poor salesmanship were glaring. I will say "Smitty" gave us an introduction and probably would have made the sale because he was engaging. When we went for the test drive, I was excited but quickly became frustrated. I knew very little about the car, and unfortunately, the sales representative didn’t take the time to educate me on its features or even offer a basic overview. The drive itself was silent, and there was absolutely no guidance or conversation about what made the car special. As someone considering a significant purchase, this lack of information was a major turnoff. After the test drive, we were left waiting for what felt like an eternity. No updates, no communication. At one point, we literally had to walk back toward the offices to see what was going on. This lack of initiative or follow-up from the sales team was incredibly unprofessional. Even more frustrating, there were no follow-up phone calls or any attempt to engage with us after our visit. My current Cadillac was in the shop and I even asked my advisor if someone from sales could follow up with me. It was as if they didn’t care about earning our business. I’ve never experienced anything like it, and it’s no surprise that there are hundreds of cars sitting on their lot. If Findlay Cadillac wants to stay competitive, they need to invest in proper training for their sales team and, most importantly, learn the value of customer engagement. It's clear that they missed an opportunity to make a sale due to their lack of effort, and unfortunately, they lost our business.

I am beyond frustrated with my experience at Findlay Cadillac. I took my car in for a misfiring cylinder (11/15) and ended up in an exhausting ordeal that included the need for an entirely new engine and turbos. I had an extended warranty, but the way they handled the entire process was nothing short of anxiety-inducing. First, they made it seem like my warranty might not cover the repairs and that I would be responsible for nearly $21000 in repairs. After going home and reviewing my warranty details, I found out that it clearly covered all engine and turbo issues. So why the mind games? Then, they tried to argue that I hadn't properly maintained my vehicle, saying I had gone 18 months without an oil change. That didn’t even sound remotely correct. Fortunately, I kept every single receipt, so I was able to send them the necessary documentation. Despite providing proof of my proper maintenance, the warranty company initially denied my claim due to a simple mistake made by one of Findlay’s employees who mistyped my VIN! A typo which could have cost me $21000 had I not kept my receipts. Eventually, this did all get worked out and approved. As if that wasn’t stressful enough, the rental car situation was a nightmare. The warranty company only covers 10 days of rental car expenses, but by the time my car was finally approved for repair, I was already well past the 10-day limit. This meant I was potentially facing an $800 rental fee. On day 15, I decided it would be best that I return the rental car (another stressful process that took nearly 2 hours!) When Cadillac gave me a loaner car to use, it had nearly 2900 miles on it. They told me not to drive it over 3000 miles. OMG With a daily commute of over 40 miles, I was left with no option but to return the loaner as well! I was literally out of options. I will give Cadillac credit that they did, in fact, not charge me for the rental. The repair process was equally dreadful. When they finally got around to approving the repairs (12/3), they assured me that they could have the new engine installed in a week. Well, that was just more empty promises. The engine took over THREE weeks to arrive, and when it did, they sent the wrong one. As of 12/23 the correct engine was still in Michigan. Tracking put arrival of the engine at 12/27. They boasted that they could assemble the engine in 8 hours, yet it still took a solid two weeks (with some holidays in between) for my car to be ready. Trying to get updates over the two month period was a chore in itself. I truly understand that I am not the only customer and expressed that a simple email or a text update would suffice if they were too busy to call. I don’t understand why I have to ask for a manager (Jose who never once picked up the phone) just to get a simple update. In the end, I felt like I was forced into a corner, and I had no choice but to buy another car. (Only to be told “oh we would have worked something out with another loaner” after I picked up the Cadillac.) The lack of communication, the stress, and the constant runaround were absolutely exhausting. It was a nightmarish process that took far longer than it should have, with zero respect for my time or well-being. I would not recommend this dealership to anyone, especially for major repairs. Their poor customer service and mishandling of the situation made an already frustrating problem ten times worse. I loved my CT6 Platinum which had every feature imaginable in a vehicle. The engine needed replacing after 35000 miles. I highly recommend anyone to buy an extended warranty because it literally saved my wallet! I would have kept the car if I didn’t have to deal with Findlay and the lack of loaner cars for service. The last mind game was being told that I probably wouldn’t get a refund from the warranty company when I cancelled it because I had such a large claim. Well, I did get a refund and I have nothing but positive things to say about Barbara in Finance.

My experience with Findlay Cadillac in Henderson was outstanding. After several not-so-good experiences with other dealers selling online, Findlay's no-nonsense, no-xx approach was a very welcomed change. The sales consultant, Adrian, took fantastic care to exceed my expectations, was careful not to overpromise, and appeared fully empowered to complete the transaction as we had agreed from the start. Steven handled the financial side with experience and knowledge and, after the transaction was complete, the paperwork arrived promptly at our local DMV. I would highly recommend this dealership and will definitely consider purchasing another vehicle from Findlay and Adrian.

Great dealership, always great customer service and team members ready to help. Best dealership in Vegas

The service was amazing and professional I just wanted to say thank you I got back my car cleaned and everything was very good

Bought my truck outright. Brought it back for a routine oil change. Next thing you know it is there for A week and I called every single day not getting any type of ETA or what was going on. I told them I just want what was included, and then they said that my radiator was cracked, which is not. Not only did I buy my truck outright. I paid for the highest warranty coverage and of course, even if my radiator was cracked, it was not covered. Picked my truck back up and the oil change still wasn’t even done. Never going back.

We recently purchased a used vehicle from Findlay Cadillac. What was mostly a very positive experience was unfortunately soiled by a negative interaction with the Finance manager, Steven Hoffman. Mr. Hoffman was professional and congenial as I would expect at this dealership. Where the experience went south was he chose not to give the buyer, us, what we wanted. During the process, the offer of an extended warranty came up. There were different levels of the warranty, with level 4 being the most coverage and the highest cost. We neither wanted nor needed the highest coverage, but Mr. Hoffman refused to sell us any coverage other than the highest level. Our request was to buy the lower coverage for drive train components only as this was a used car and where our highest dollar risk was. His reason for denying us what we were interested in was because he “didn’t want us to be unhappy with our purchase”. At 66 years of age, this wasn’t, as they say my first rodeo, and I definitely knew what I wanted or conversely didn’t want. More likely the reason Mr. Hoffman wouldn’t sell the lower coverage is because his profit in the deal would have been much less. There is a lot of profit in the warranty coverage he was selling as it was one of the highest if not the highest cost to benefit packages I have ever seen. It is unknown to me if this policy on the sale of warranty coverage is that of Findlay Cadillac or Mr. Hoffman, but it would be a significant stumbling block for us on future purchases at the dealership. Alas, Findlay Cadillac missed out on the sale for the coverage, albeit lower profit margin, but profit nevertheless. In the end, we as customers walk away unsatisfied and having to search out drive train coverage on our own and unable to wrap it in the auto loan.

We recently had our first experience with Findlay Cadillac. The best part of our time at Findlay Cadillac was our salesman, Anthony Johnson. Anthony was outstanding from the start. He was personable and professional. Anthony was knowledgeable and went out of his way to ensure our questions and concerns were dealt with quickly. If he didn’t have the answer he went and got it for us. I have purchased over 50 vehicles in my lifetime and Anthony’s customer service was easily in the top 3 of all those car buying experiences. The rest of the staff at Findlay Cadillac were professional and courteous and added to the warmth at the dealership. If you visit Findlay Cadillac, we highly recommend you seek out Anthony. You will be amazed.

Findlay Cadillac is reliable. The concierge service is a great option. I have had my 2010 SRX serviced 3 times and very pleased.

Deb was friendly, patient and answered all our questions. Never pushy, and made our experience pleasant. I believe she even stayed a couple of hours longer, until we were finished with financing.

Very professional, prompt and they keep you well informed on the progress of your vehicle 👏🏾

I am always happy with the service i receive at Findlay Cadillac. Daniel has always been great to work with. Thank you.

Our sales person Ronnie was awesome. He listened to our needs and wants and worked to find the right car for us. Ronnie also made the process to purchase the vehicle so easy. We would definitely see him again for future purchases. We have already mentioned his name to friends and neighbors about our great experience with him. His assistant Brooke was wonderful in following up with us without being pushy.

NOT a good experience, no communication. I gave them an opportunity to call me back before I posted this and still no callback.

I received Friendly outstanding service from Joe. I’ve never had an issue with any or the times where I needed work on my vehicle

Pick up and delivery went very smoothly.Tyler and Lizzy were very helpful, Got my car back clean and repaired..THANKYOU....

Very friendly gave my car back clean inside and out Has a comfortable waiting area

To be honest our initial experience with this dealership was not great with buying a car. BUT, our salesman, Alex Milewski worked extremely hard in earning our business back even though it meant a 3 1/2 hour drive back. He brokered a deal we just could not pass up. Dylan Kellow in the Finance Department was exceptional to work with. He made that part of the process fun. We are now the proud owners of the XT5 and love it! Nice work Findlay Cadillac.